About Us

WHO WE ARE  

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The Croft-Malvern Health Care Service is an inclusive and diversity community-based service supporting individuals with complex needs and treatment-resistant psychosis. As a step-down provision, we help bridge the gap between institutional services and community living; working across secure mental health settings and the criminal justice system.

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Our approach offers a meaningful alternative to hospital care, focusing on recovery and crisis management, leading to improved patient outcomes and experiences.

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We provide a range of community-based support, from high-support residential care to semi-independent supported housing.

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These objectives are based on safety planning and positive risk taking.

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OUR MISSION  

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To provide exceptional care delivered by well-trained caring staff and ensure a safe and happy environment.

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OUR MODEL OF CARE

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Our model of care is founded on a set of principles and values:

• A supportive environment

• Promotion of therapeutic relationship based on evidence-based practice

• Multidisciplinary approach

• Safe and secure environment

• Safety planning and positive risk taking

• Structured risk assessments

• Service user validation

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 WHY CHOOSE US?

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• We believe that care starts from the heart.

• Residents are at the centre of what we do and care needs are personalised.

• We have a team of well-trained staff, who are caring, compassionate, listen and respect individual’s equality and diversity.

• We approach complaints and comments as a means of improving and enhancing our service delivery.

• We are a community-based healthcare and social care service.

• We encourage community connections based on assessed needs, ability, and motivation.

• We facilitate social networking and social mobility.

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